Collaborative Customer Relationship Management: Taking CRM to the Next Level
by
ISBN 13: 9783540002277
Format: Hardcover (273 pages) Publisher: Springer Published: 08 Aug 2003
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Masters of Illusion: American Leadership in the Media Age
by Steven Rosefielde,D. Quinn Mills
ISBN 13: 9780521857444
Format: Hardcover (568 pages) Publisher: Cambridge University Press Published: 26 Dec 2006